Shipping and Delivery Policy

This Shipping Policy describes how myuniqueoffice.com (the “Site” or “we” or "MUO" or "MUO's") handles Shipping, Production Lead Time, Shipping Lead time, installation and Damage claims.

Shipping

All product ordered from myuniqueoffice.com will be delivered to customers by MUO representatives or shipped LTL to a customers delivery address on file.

Production and Shipping Lead Time

All orders from myuniqueoffice.com are subject to a 16-20 week production and shipping lead time. This is an estimated lead time. MUO is not responsible for any extenuating circumstance that may delay production or shipment of product and will make no refunds or credits to customers because of extended product lead time

Delivery of Product

It is the customers responsibility to make sure that their ordered product will fit in their space and can be properly delivered. This could include, but is not limited to; making sure packaged product can fit in an elevator, around corners and through doorways. Data Sheets, located on product pages and in product configurator provide approximate dimensions of product. Along with the weight (LB) of each product component. Dimensions and weight factors do not include packaging or palletization. If customers are not able to leave excess space "wiggle room" within the desired area a customer wants their product within their space, MUO recommends the customer contact MUO to verify customers dimensions with product dimensions. MUO is not responsible for and will not refund or credit customers for non-delivery of shipments due to fitment issues, or any fitment issues of ordered product. All product deliveries, either directly by MUO staff or a 3rd party company to be signed for by the client or an individual that is over (18) years of age, that is present at the delivery location. When the client signing their delivery, it is the clients responsibility to inspect the packaging/packages for damage and note any damage found on the delivery ticket. MUO also recommends client write on their delivery ticket "not inspected for internal damage" regardless of condition of shipment when product arrives. If the client observes any damage to their packaging/product, the client must still sign and receive their product. The claim process will be handled through MUO. For this process to begin client must first have their product delivered.

Damage Claims

Prior to all shipments leaving MUO's warehouse, all product is inspected for damage and palletized for shipment. All palletized product is photographed on all sides. These photos are provided to customers when they receive their email update that their shipment has left MUO's facility. It is the responsibility of the customer to inspect their packaged items prior to signing for their shipment. If the client sees any damage to the packaging or product, please note this on the signed delivery ticket. MUO  recommends all clients sign for their delivery with "not inspected for hidden damage" on the delivery ticket. Client must photograph the damaged packaging and product/equipment and send via email to (info@myuniqueoffice.com). These photographs are vital for MUO to place damage claims with freight carriers and replace replace damaged product. MUO is not responsible for damage to product that the client causes during installation of their product, if they opt to install product themselves. MUO will only honor claims that relate to shipping damage. MUO is not responsible for any loss in utility of the clients product due to damage. MUO will not refund or credit customers because of damaged product.   

Replacement Product

MUO will review your claim. Approved claims are processed for replacement product/equipment. As our furniture is modular, MUO will replace the component that is damaged. Example, if the clients desk has been delivered with a damaged worksurface, but no other damage to product, MUO will only honor a claim for the damaged worksurface.  MUO is not responsible for any loss in utility of the clients product due to damage. MUO will not refund or credit customers because of damaged product.